How do I register for an account?

Registration is invite-only. Click on the link on your invitation email to register for an account. To ask for an invitation, please email us at


What is the password policy?

  1. Passwords may not contain the user's Account or Display name. Both checks are not case sensitive.
  2. The password must contain characters from three of the following categories:

    • Uppercase letters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)

    • Lowercase letters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)

    • Base 10 digits (0 through 9)

    • Non-alphanumeric characters (special characters) (for example, !, $, #, %)

    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.


How do I log into my account?

Go to the top of and click Sign in. Enter your username and password, and click Sign In.


I can’t log in.

If you're having trouble logging into your account, try resetting your password.


How do I change or reset my password?

To change your password if you're already logged in:

  1. Go to your profile page.
  2. Click Change Password.
  3. Enter your old password, and your new password twice.
  4. Click Change Password.

To reset your password:

  1. Make sure you are not signed-in. If you are, log-out by clicking on next with your name at the top of the page, then click Sign Out.
  2. Click Sign-in, then Forgot Your Password?
  3. Enter the email address associated with your account.
  4. Click Send.
  5. Follow the instructions in the Password Reset email.

Make sure to follow the password policy.

If you're still having trouble, email us at


How do I change my profile information?

Go to your profile page. From here, you can make changes to the following information:

  • First Name
  • Last Name
  • E-mail
  • Phone Number
  • Rank

If you'd like to change your Agency, please email us at